We are committed to protecting our visitors' privacy and we will not collect any personal information about you as a visitor unless you provide it voluntarily. Any personal information you communicate to us is kept within our own records in accordance with the Data Protection Act 2001.
2.0 The Data Protection Act 2001
The Data Protection Act 2001 was enacted on the 14th December 2001. As from 22nd March 2002, the section concerning the appointment of the Data Protection Commissioner and the Data Protection Appeals Tribunal was brought into force. We therefore consider that we have a legal duty to respect and protect any personal information we collect from you and we will abide by such duty. We take all safeguards necessary to prevent unauthorized access and we do not pass on your details collected from you as a visitor, to any third party unless you give us your consent to do so.
3.0 Information Collected
As a visitor, we collect two types of information on you:
Contact or feedback information;
Web page download information;
3.1 Contact or Feedback
When you fill the form on the "CONTACT US" , we use the personal information submitted in the form only to respond to your message. This personal information will not be kept longer than necessary and will be deleted once the feedback requirement is met.
3.2 Download Information
If you read or download information from our site, we automatically collect and store the following non-personal information:
The requested web page or download;
Whether the request was successful or not;
The date and time when you accessed the site;
The Internet address of the web site or the domain name of the computer from which you accessed the site;
The operating system of the machine running your web browser and the type and version of your web browser.
Please note that this information is strictly for the sole use of Tropicana Hotel Ltd. and it is not shared, leased, or sold in any manner to any other organisation.
4.0 Links to other Web Sites
5.0 Access to your information
At any time, you may request from us what information is effectively held on you, if any. You have the right to have any inaccuracies corrected and where applicable erased, if they are not already deleted.
Terms And Condition
1.0 In accordance to the Maltese law a valid document need to be presented upon check in, if not management has to right to refuse your entry with no refund given.
2.0 For bookings under 18 years of age, it is our policy to request an authorisation letter from your guardians with valid I.D. document
3.0 For any guests found staying in your room that has not been registered at reception an additional charge will be applied to your room booking and you shall be responsable to pay prior check out.
4.0 A €0.50 eco-tax per person per night (as per local legislation) is not included in this rate and is payable at the hotel. This charge is applicable to adults aged 18+ with a maximum charge of €5 per stay.
5.0 In accordance to the Maltese law every Non-refundable booking made through an online system, the card used to make the payment is to be presented upon check-in and ECO tax is to be paid with same credit card. If this will not be presented we are authorised to cancel your reservation without any refund and / or make you pay once again if you wish to hold your booking.