FAQ’s

Q) How do I make my booking?

A) Making your reservation in Tropicana is easy and secure. Simply select your dates of stay and click on the “Check Reservations” button to submit the form.

After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the "Book Now" button on the right side of the screen. After you have selected your desired room type, you will be taken to a "Complete your booking" form. Then you will need to review the "Details of your stay" and fill in the blanks on the "Guest Details" section. Be sure your name and email address are spelled correctly.

After you fill out all of the needed information, press the "Complete reservation" button. To ensure your security, we use a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

Q)How do I cancel my booking?

A) If you have made a Non-Refundable booking caancelation is not permited as full payment will be taken upon reservation of the room.

Q) How Do I upgrade my booking?

A) An upgrade cost will apply depending upon your upgrade requirements. Please e-mail our customer service team at; reservations@tropicana.com.mt

Q) I want to complain about my stay, how do I do this?

A) Please send us your full name, arrival and checkout dates, room number along with your reason of complaint. Please remember to leave us your contact details. Submit this to customer service at- hotel.manager@tropicana.com.mt

within 5 working days a customer representative will look into your complaint and respond accordingly.

Q) Can I pay on arrival?

A) We will Pre authoriuse the amount of booking. But full payment is required upon arrival at Hotel.