Customer Service

Dear Guest,

Welcome to Malta. Thank you for choosing to stay at the Tropicana Hotel. You can be assured that our team will do everything they can to ensure that your time with us is both comfortable and satisfying.

The Tropicana Hotel offers continental breakfast.

Breakfast- A buffet continental breakfast is available for guest n theLobby Area daily between 7am-11pm

All guest rooms are air- conditioned. Guest are requested to pay a 10,00 euro deposit for the air conditioning remote control when checking into the hotel. [One deposit is payable to cover the use of all room remotes] The deposit will be returned upon safe return of undamaged remotes upon check out.

Breakages:

Please report all breakages to reception as soon as possible. Charges to guest may apply dependent on the extent/cause of the damage.

Cots:

Cots can be placed in guest rooms at no additional charge. Please ask reception where a member of staff will be happy to help. Subject to Availabilities.

Departures:

All guest are required to check our hotel room by 11.30am on the day of departure. A luggage room is available for guest to store their luggage until 7pm.

Please note: charges may apply if the room is not vacated by 11.30am.

Electricity:

Electricity used in Malta is 240V. Any one requiring to purchase any adaptors we supply them in our 24/7 outlets available on the premises.

Hairdryer: The hotel is able to provide guest with the use of a hairdryer. Please ask reception a deposit fee is required. Subject to availability.

Internet: Free Wifi is provided in guest rooms check for Login and password in the booklet provided on the desk of your room.

Irons: The hotel is able to provide guest with an iron. Please ask the receptionist. Subject to availability.

Maid Service: Guest rooms are cleaned daily with the provision of clean towels and the making of beds. Bed linen is changed every 3 days.

Reception: The hotel reception is staffed 24/7 and check in is valid from 2pm onwards. Our friendly and multilingual staff are happy to help with any enquiries. To contact reception from your room please dial 21 from the room telephone.

Room Key: Key cards or keys are provided to guest. Guest are kindly requested to leave the room key/card at reception when they leave the premises. A charge of 10.00 euro will be charged for any loss of room keys.

Safe: A safe is available for guest to use to place small items only at reception desk. Please contact the reception for more details. A daily fee is applicable.

Taxis: The staff in reception will be happy to arrange a reservation for you. Please contact the receptionist for details.

Television: Cable television is provided in all guest rooms.

Tours: A variety of tours and excursions are available for guest to book at reception. Please see a member of staff for details.

Wake up call: Wake up calls are provided free of charge. To set a wake up call please dial782 from the telephone in the room followed by dialing in the time you require the call to be made.. For example to set a wake up call for 6 am please dial 7820600.

Extra guests : if any one need to take up a friend that is to be considered a Guest which need to identify this person at reception desk providing valid documentation is required against a extra guest fee.

No one is allowed to check in without providing us with valid documentation such as Passport or I.D card, management has the rights to refuse your entry and shall not refund any payments already made.

No Pets are allowed in the Hotel.

For further information about your booking kindly contact reservations department on 00356 21359694